Frequently Asked Questions (FAQs)
The event promoter keeps the ticket money and this is why booking fees are highlighted as separate charges and not built into the ticket price. The venue does not set or keep the ticket price, this is set by the promoters of the event who have hired the venue to host their show.
FlyDSA Arena is part of a not-for-profit organisation, Sheffield City Trust. Any money generated from ticketing and hosting events are reinvested into the Trust’s venues and activities. The charges we make are there to cover the costs of our ticketing service, for example the costs of the ticketing software, call centre and our colleagues, the cost of postage and organising collection facilities.
Unless stated tickets purchased online or through the ticket hotline are subject to a 12% booking fee and all tickets purchased in person from the Arena box office are subject to a 5% booking fee.
The ASA (Advertising Standards Agency ) have recently made it very clear via their CAP (Committee of Advertising Practices) compliance arm that any and all fees must be advertised and otherwise made clear to the customer up front. A full explanation of this is available here http://www.legislation.gov.uk/uksi/2012/3110/made .
Please note that once the sale has been confirmed, there will be no refund or exchange available from this point, unless there is a cancellation of the event.
What is the Fulfillment Fee?
The venue does not set or keep the ticket price, this is set by the promoters of the event who have hired the venue to host their show.
The event promoter keeps the ticket money and this is why fulfilment fees are highlighted as separate charges and not built into the ticket price.
The charges we make are there to cover the costs of our ticketing service, for example the costs of the ticketing software, call centre and our colleagues, the cost of postage and organising collection facilities.
FlyDSA Arena is part of a not-for-profit organisation, Sheffield City Trust. Any money generated from ticketing and hosting events are reinvested into the Trust’s venues and activities.
Our ticket fulfillment options are detailed below along with the relevant charges. Wherever possible we will make all options available but there may be some shows that don’t have all fulfilment options available and these will be displayed at the time of booking.
Print At Home – there is no charge if you decide to print off your own tickets. Please ensure that you have the relevant equipment to be able to print your own tickets. If you are unable to print your tickets after selecting this option you will be charged the full fulfilment fee
Post – tickets will be posted second class to the address of the credit card holder at a cost of £2 per order. The date of posting will vary from show to show, with further information available in the booking information section of the event you are booking for.
Collection from Box Office
– the cost of collecting your tickets from the Arena Box Office is £1 per order. Please ensure that the card used to book the tickets is presented by the card holder when collecting tickets,
further information available here
You can print your tickets at home by selecting the print at home option (if available) when booking online – please note usual booking fees still apply. For more information on our booking fees click here.
When you book tickets using Print at Home you will be automatically emailed your tickets to the email address you entered at the time of booking. Your tickets will be attached to your order confirmation email, called Tickets.pdf - you will need Adobe Acrobat to open & print your tickets.
The confirmation email is for your records only, you will only be able to access the venue upon production of the printed paper tickets as they hold your unique bar code that will be scanned by our stewards – tickets cannot be scanned from your phone and must therefore be printed.
If the attachment is not with the email check your junk email folder and/or anti-virus settings in case the tickets have been removed.
You will need Adobe Acrobat to print your tickets. Once downloaded you will need to print your tickets as this doesn’t happen automatically and bear in mind that you may not be able to print from a mobile device or if your computer is not connected to a printer.
Do take care when deciding to use the Print At Home option. If you select this option and are unable to print you will need to organise duplicate tickets with the Box Office and will be charged a fulfilment fee.
Occasionally the print at home option may not be available on a show - if this is the case you will be given alternative options at the time of booking.
You can check your order in ‘My Account’ of the box office ticketing system by clicking here.
You can also use the print at home option to book your car park tickets up until the day of the show. Again you must ensure that you have the ability to print your parking ticket before you purchase tickets using this option.
If you do not print off and present your pre-paid ticket to the attendant upon entry to the car park you will be required to pay the more expensive pay on the day car park rate to access the car park. You will then be able to claim back the money paid for the original booking at the cheaper advanced rate from the box office - details of this process will be given to you by the car park attendant.
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